Tracy J. Johnston

Payments & Platform Transformation Leader

I take complex payments and platform programs from stuck to shipped.

I'm the person who gets Engineering, Risk, Compliance and the executive team moving in the same direction, in places where technology can't afford to fail: payments, financial data, and the federal courts.

Portrait of Tracy J. Johnston
Atlanta, GA

Track record

A few results I'm proud of.

WhereWhat happenedResult
Global PaymentsBrought a stalled data platform modernization back on trackFaster ingestion and self-service analytics for 15+ business units$10Mprogram recovered
Global PaymentsPulled projected delivery in by three monthsDependency tracking and security escalation on a payments platform modernization$15M+projected value
US Bank / ElavonChanged how 150+ people deliverCo-led the enterprise SAFe transformation across five portfolios9 monthsto 80% Agile maturity
Safe-Guard ProductsLaunched a digital claims platformAs a consultant with Atlanta Group Systems40%faster claims resolution
Federal JudiciaryModernized the courts' electronic filing systemNext Generation CM/ECF, with Avaya Government Solutions10+court systems migrated

About Tracy

For more than 15 years, I've led the programs that modernize how money moves and how organizations use their data. My work sits between strategy and delivery: I take a business goal, turn it into a roadmap engineering teams can build, and keep everyone who has a stake in it moving together until it ships and people use it.

I started by managing the modernization of the Federal Judiciary's CM/ECF platform, the system federal courts use to manage cases and accept filings. From there I consulted for Safe-Guard Products and Elavon, spent six years at US Bank/Elavon modernizing digital payments and co-leading its enterprise Agile transformation, and today lead data, AI and platform programs at Global Payments.

The thread through all of it is regulated, high-stakes work. I bring systems thinking and analytical rigor to messy programs, I build risk and compliance into delivery from day one, and I tie every decision back to an outcome the business can measure.

What I do best

Six skills I'm brought in for, and where I've put each one to work.

Recovering and steering complex programs

When a program has stalled, I reset scope, untangle dependencies and get delivery risk in front of the right people early.

At Global Payments: recovered a $10M data platform modernization and accelerated projected delivery on another by three months.

Payments platform modernization

Merchant onboarding, payment gateways, e-commerce integrations and transactional platforms, moved from legacy architecture to modern cloud and data platforms.

At US Bank/Elavon and Global Payments: digital payment experiences, microservices, and migrations to GCP and Snowflake.

Building risk and compliance into delivery

Security, regulatory readiness and Authority-to-Operate reviews designed into the delivery process instead of bolted on at the end.

At Global Payments: enterprise risk-review and ATO processes across 80+ people, addressing an estimated $2.5M in readiness risk.

Turning data and AI into business value

Connecting data platforms, pipelines and AI readiness to what the business actually earns and saves.

At Global Payments: launched a Snowflake-based prediction model as a new revenue stream for Independent Sales Organizations.

Transformation and operating models

Agile at scale, OKRs, intake and governance that let large organizations deliver predictably without drowning in process.

At US Bank/Elavon and Insight Global: 80% Agile maturity in nine months; forecasting accuracy up 28%.

Executive and stakeholder alignment

Clear decisions and honest status for leaders, and a shared plan for everyone else, from engineers to judges.

Across my career: advisor to C-level and Board stakeholders at Global Payments; 100+ stakeholders aligned on CM/ECF.

Platforms I work across: GCP, AWS, Snowflake, Databricks, APIs and microservices, data pipelines, SAFe and Agile Release Trains.

Three stories

What these skills look like in practice.

Illustration of data from five business domains flowing through one shared pipeline into analytics for many business units

Global Payments

Getting a $10M data platform back on track

The situation
A $10M data platform modernization had stalled before it could deliver.
What I did
Reestablished governance and a steady execution rhythm, and prioritized reusable ingestion and telemetry capabilities so five business domains weren't each building their own.
The result
Data ingestion 30% faster and self-service analytics across 15+ business units.
Illustration of five teams moving work together through shared planning increments

US Bank / Elavon

Changing how 150+ people deliver

The situation
Technology teams across five portfolios were still delivering in waterfall.
What I did
Selected by a Senior Vice President to co-lead the enterprise SAFe launch. I helped design the rollout strategy and change approach, then stood up Agile Release Trains, value streams and a Lean-Agile Center of Excellence across five portfolios.
The result
80% Agile maturity in nine months and stakeholder satisfaction up 35%.
Illustration of a courthouse receiving electronic case files from many court systems

Federal Judiciary, with Avaya Government Solutions

Modernizing the federal courts' electronic filing system

The situation
CM/ECF is the system the U.S. federal courts use to manage cases and accept electronic filings. Its Next Generation modernization involved judges, clerks, IT teams and vendors across multiple phases.
What I did
Managed the modernization across technical, operational and stakeholder teams, and translated what judges and clerks needed day to day into development priorities.
The result
100+ stakeholders coordinated through implementation, and legacy data and workflows migrated across 10+ federal court systems.

Background

Where I've worked

  • Global Payments
  • US Bank / Elavon
  • Insight Global
  • Atlanta Group Systems
  • Aquilent
  • Avaya Government Solutions

Education

  • MBA, Management Information Systems, Wilmington University
  • B.S., Organizational Management, Wilmington University

Certifications

  • Project Management Professional (PMP)
  • SAFe Practice Consultant (SPC 6.0)
  • Release Train Engineer
  • Scrum Master
  • Product Owner / Product Manager